Buick Enclave: Scheduling Service Appointments (U.S. and Canada). Courtesy Transportation Program (U.S. and Canada). Collision Damage Repair (U.S. and Canada)
When the vehicle requires warranty service, contact your dealer and request an
appointment. By scheduling a service appointment and advising the service consultant
of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep
driving it until it can be scheduled for service, unless, of course, the problem
is safety related. If it is, please call your dealership, let them know this, and
ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to
do so as early in the work day as possible to allow for same day-repair. To enhance your ownership experience, we and our participating dealers are proud
to offer Courtesy Transportation, a customer support program for vehicles with the
Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain,
and/or hybrid-specific warranties in both the U.S. and Canada. Several Courtesy Transportation options are available to assist in reducing inconvenience
when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A
separate booklet entitled “Warranty and Owner Assistance Information” furnished
with each new vehicle provides detailed warranty coverage information. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize inconvenience by providing
several transportation options. Depending on the circumstances, your dealer can
offer one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers
may provide shuttle service to get you to your destination with minimal interruption
of your daily schedule. This includes one-way or round-trip shuttle service within
reasonable time and distance parameters of your dealer's area. Public Transportation or Fuel Reimbursement If the vehicle requires overnight warranty repairs, and public transportation
is used instead of your dealer's shuttle service, the expense must be supported
by original receipts and can only be up to the maximum amount allowed by GM for
shuttle service. In addition, for U.S. customers, should you arrange transportation through a
friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts.
See your dealer for information regarding the allowance amounts for reimbursement
of fuel or other transportation costs. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse
you for a rental vehicle that you obtain if the vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited and must be supported by original receipts.
This requires that you sign and complete a rental agreement and meet state/provincial,
local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage charges and may also be responsible
for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion
of the repair. It may not be possible to provide a like vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer.
Please contact your dealer for specific information about availability. All Courtesy
Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change, or discontinue
Courtesy Transportation at any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein at its sole discretion. If the vehicle is involved in a collision and it is damaged, have the damage
repaired by a qualified technician using the proper equipment and quality replacement
parts. Poorly performed collision repairs diminish the vehicle resale value, and
safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction
methods as the parts with which the vehicle was originally built. Genuine GM Collision
parts are the best choice to ensure that the vehicle's designed appearance, durability,
and safety are preserved. The use of Genuine GM parts can help maintain the GM New
Vehicle Limited Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior
crashes. In most cases, the parts being recycled are from undamaged sections of
the vehicle. Aftermarket collision parts are also available. These are made by companies other
than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/ corrosion
problems, and may not perform properly in subsequent collisions. Aftermarket parts
are not covered by the GM New Vehicle Limited Warranty, and any vehicle failure
related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your
needs before you ever need collision repairs. Your dealer may have a collision repair
center with GM-trained technicians and state-of-the-art equipment, or be able to
recommend a collision repair center that has GM-trained technicians and comparable
equipment. Insuring the Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance
coverage. There are significant differences in the quality of coverage afforded by various
insurance policy terms. Many insurance policies provide reduced protection to the GM vehicle by limiting
compensation for damage repairs by using aftermarket collision parts. Some insurance
companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will
be repaired with GM original equipment collision parts. If such insurance coverage
is not available from your current insurance carrier, consider switching to another
insurance carrier. If the vehicle is leased, the leasing company may require you to have insurance
that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts
or Genuine Manufacturer replacement parts. Read the lease carefully, as you may
be charged at the end of the lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the
scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed
to move it by a police officer. Give only the necessary information to police and other parties involved in the
crash. For emergency towing see Roadside Assistance Program (U.S. and Canada)
or Roadside Assistance Program (Mexico) . Gather the following information: Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section. If the airbag has inflated, see What Will You See after an Airbag Inflates? . Managing the Vehicle Damage Repair Process In the event that the vehicle requires damage repairs, GM recommends that you
take an active role in its repair. If you have a pre-determined repair facility
of choice, take the vehicle there, or have it towed there. Specify to the facility
that any required replacement collision parts be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the
repair using aftermarket parts. Discuss this with the repair professional, and insist
on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to
have the vehicle repaired with Genuine GM parts, even if your insurance coverage
does not pay the full cost. If another party's insurance company is paying for the repairs, you are not obligated
to accept a repair valuation based on that insurance company's collision policy
repair limits, as you have no contractual limits with that company. In such cases,
you can have control of the repair and parts choices as long as the cost stays within
reasonable limits.Scheduling Service Appointments (U.S. and Canada)
Courtesy Transportation Program (U.S. and Canada)
Collision Damage Repair (U.S. and Canada)
