Buick Enclave: Customer Satisfaction Procedure (Mexico)
Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase.
See your dealer for details.
Customer Assistance Procedure
Owner satisfaction and goodwill are very important to your dealer and General Motors.
Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments.
However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur.
If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:
STEP ONE
Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case.
Make sure that they have all necessary information. They are interested in your continual satisfaction.
STEP TWO
If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.
STEP THREE
If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information:
► Name► Address
► Phone number
► Model year
► Brand
► Vehicle Identification Number (VIN)
► Mileage
► Delivery date
► Description of the problem
► Dealership name
► Dealership address
See Customer Assistance Offices (U.S. and Canada) or Customer Assistance Offices (Mexico) for more information.
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Customer Assistance Offices (U.S. and Canada)
Buick encourages customers to call the toll-free number for assistance.
However, if a customer wishes to write or e-mail Buick, the letter should be
addressed to:
United States
Buick Customer Ass
Customer Assistance Offices (Mexico)
To contact the Customer Assistance Center (CAC), use the phone numbers listed
in this section.
Customer assistance is available Monday through Friday, 08:00 to 20:00 hours,
and Saturdays from 08:
Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada)
To assist customers who are deaf, hard of hearing, or speech-impaired and who
use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance
Center. Any TTY user can comm
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