Buick Enclave: Customer Satisfaction Procedure (Mexico). Customer Assistance Offices (U.S. and Canada). Customer Assistance Offices (Mexico)
Did you get the Warranty Extension Plan? This plan is recommended by General
Motors to supplement the warranty included with the new vehicle purchase. See your dealer for details. Customer Assistance Procedure Owner satisfaction and goodwill are very important to your dealer and General
Motors. Normally, any problem with the transaction, sale, or usage of the vehicle must
be handled by your dealer sales or service departments. However, we recognize that despite the good intentions of all parties involved,
sometimes a misunderstanding may occur. If you have a problem that has not been satisfactorily handled through the normal
means, we suggest the following steps: STEP ONE Explain your case to your dealer service agent, service manager, dealer sales
agent, or sales manager, depending on your case. Make sure that they have all necessary information. They are interested in your
continual satisfaction. STEP TWO If you are not satisfied, please contact the general manager or your dealership
owner to ask for their help. If they are not able to resolve your case, ask them
to contact the right people at General Motors for support, if needed. STEP THREE If your case is not resolved in a reasonable amount of time by your dealer, please
call the General Motors Customer Assistance Center (CAC) and provide the following
information: See Customer Assistance Offices (U.S. and Canada) or Customer Assistance
Offices (Mexico) for more information. Buick encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Buick, the letter should be
addressed to: United States Buick Customer Assistance Center 1-800-521-7300 From Puerto Rico: 1-800-496-9992 (English) From U.S. Virgin Islands: Canada General Motors of Canada Limited 1-800-263-3777 (English) All Overseas Locations Please contact the local General Motors Business Unit Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. 01-800-466-0818 To contact the Customer Assistance Center (CAC), use the phone numbers listed
in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours,
and Saturdays from 08:00 to 15:00 hours. All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to:
cac.buick@gm.com. Mexico From Mexico City 5329-0818 From Other Mexico Locations 01-800-466-0818 United States and Canada 1-800-521-7300 Costa Rica 00-800-052-1005 Guatemala 1-800-999-5252 Panama 00-800-052-0001 Dominican Republic 1-888-751-5301 El Salvador 800-6273 Honduras 800-0122-6101Customer Satisfaction Procedure (Mexico)
► Address
► Phone number
► Model year
► Brand
► Vehicle Identification Number (VIN)
► Mileage
► Delivery date
► Description of the problem
► Dealership name
► Dealership address
Customer Assistance Offices (U.S. and Canada)
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
1-800-496-9993 (Spanish)
1-800-496-9994
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Customer Assistance Center
Av. Ejercito Nacional #843 Col. Granada
C.P. 11520, Mexico, D.F.
Long Distance: 011-52-53 29 0818Customer Assistance Offices (Mexico)
