Buick Enclave manuals

Buick Enclave: Customer Satisfaction Procedure (Mexico). Customer Assistance Offices (U.S. and Canada). Customer Assistance Offices (Mexico)

Buick Enclave 2008-2017 Owners Manual / Customer Information / Customer Information / Customer Satisfaction Procedure (Mexico). Customer Assistance Offices (U.S. and Canada). Customer Assistance Offices (Mexico)

Customer Satisfaction Procedure (Mexico)

Did you get the Warranty Extension Plan? This plan is recommended by General

Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase.

See your dealer for details.

Customer Assistance Procedure

Owner satisfaction and goodwill are very important to your dealer and General Motors.

Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments.

However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur.

If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:

STEP ONE

Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case.

Make sure that they have all necessary information. They are interested in your continual satisfaction.

STEP TWO

If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.

STEP THREE

If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information:

► Name
► Address
► Phone number
► Model year
► Brand
► Vehicle Identification Number (VIN)
► Mileage
► Delivery date
► Description of the problem
► Dealership name
► Dealership address

See Customer Assistance Offices (U.S. and Canada)  or Customer Assistance Offices (Mexico)  for more information.

Customer Assistance Offices (U.S. and Canada)

Buick encourages customers to call the toll-free number for assistance.

However, if a customer wishes to write or e-mail Buick, the letter should be addressed to:

United States

Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com

1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112

From Puerto Rico:

1-800-496-9992 (English)
1-800-496-9993 (Spanish)

From U.S. Virgin Islands:
1-800-496-9994

Canada

General Motors of Canada Limited
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca

1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800

All Overseas Locations

Please contact the local General Motors Business Unit

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843 Col. Granada
C.P. 11520, Mexico, D.F.

01-800-466-0818
Long Distance: 011-52-53 29 0818

Customer Assistance Offices (Mexico)

To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section.

Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.

All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: cac.buick@gm.com.

Mexico

From Mexico City

5329-0818

From Other Mexico Locations

01-800-466-0818

United States and Canada

1-800-521-7300

Costa Rica

00-800-052-1005

Guatemala

1-800-999-5252

Panama

00-800-052-0001

Dominican Republic

1-888-751-5301

El Salvador

800-6273

Honduras

800-0122-6101

READ NEXT:

 Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada). Online Owner Center. GM Mobility Reimbursement Program (U.S. and Canada)

Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Buick has TTY equipment

 Roadside Assistance Program (U.S. and Canada)

For U.S.-purchased vehicles, call 1-800-252-1112; (Text Telephone (TTY): 1-888-889-2438). For Canadian-purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year.

SEE MORE:

 Repair Instructions - On Vehicle

TRANSFER CASE FLUID REPLACEMENT Removal Procedure 1. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle. 2. Remove the drain plug. Fig. 2: Identifying Drain Plug 3. Remove the fill plug. Fig. 3: Identifying Fill Plug Installation Procedure 1. Clean the drain plug. Fig. 4: Id

 Mirror Adjustment. Steering Wheel Adjustment. Interior Lighting

Mirror Adjustment Exterior Mirrors To adjust each mirror: 1. Press (A) or (B) to select the mirror. 2. Press the control pad to adjust the mirror. 3. Press (A) or (B) again to deselect the mirror. Folding Mirrors For vehicles with power folding mirrors: 1. Press (C) to fold the mirrors out

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